Canadian FAQs
Miles Kimball has partnered with Borderfree to allow you to see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order. Here is some additional information for our valued Canadian buyers:
How do you ship to Canada?
How much duty do you charge on Canadian orders?
How much tax will I be charged on my orders?
What are your shipping and handling charges for Canadian orders?
What are my shipping and handling options for Canadian orders?
What will show up on my credit card statement?
When will I be billed?
What exchange rate is applied to my orders?
How do I track my order?
What is the return policy for Canadian orders?
Miles Kimball fulfills online Canadian orders through our partner, Borderfree. Simply add items to your order and click on Canadian Check Out to complete your order. You will see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order. You will pay Borderfree the total amount for your order in Canadian dollars (which means that they will bill your credit card) and we will ensure that products get right to your door. If you have any questions about Canadian orders, call Customer Service at 1-800-255-4590 from 6 a.m. to 1 a.m., Central time, or email us at csr@mileskimball.com.
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Determining your duty rates depends on many factors (Product, Country in which the product was manufactured, etc.). To know the exact duty charges before you buy, simply add items to your order and check out through our "Canadian Check Out." You will see the exact duty charges prior to submitting the order.
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The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you.
| Province of Delivery | GST | PST | HST | | Alberta | 5% | - | - | | BC | 5% | - | - | | Manitoba | 5% | - | - | | New Brunswick | - | - | 13% | | Newfoundland & Labrador | - | - | 13% | | Northwest Territories | 5% | - | - | | Nova Scotia | - | - | 13% | | Nunavut | 5% | - | - | | Ontario | 5% | 8% | - | | Prince Edward Island | 5% | - | - | | Quebec | 5% | 8% | - | | Saskatchewan | 5% | - | - | | Yukon Territory | 5% | - | - |
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Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and check out through our Canadian Check Out. We will tell you the exact charges for your desired item(s) before you actually place an order.
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Miles Kimball offers the following shipping options to Canadian buyers:
Shipping Method When in-stock items will arrive
Standard 6-13 business days (Monday through Friday, do not count weekends)*
Expedited 6-8 business days (Monday through Friday, do not count weekends)*
Express 5-8 business days (Monday through Friday, do not count weekends)*
*Add 2-3 days for orders with personalized items.
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Your order will be billed to your credit card by our international service provider, Borderfree. "Miles Kimball WEB/PH ORDER BRDFREE" will appear as the billing company.
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Your credit card will be billed by Borderfree once your order clears the Canadian border;
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Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know the exact price before you buy, simply add items to your order and check out through our Canadian Check Out. You will see the exact price for your order in Canadian dollars before you actually place the order.
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Within 24 hours of placing your order, you will receive an order confirmation email. When your package clears our international facility and is on its way to you, you will receive a shipment notification email that will include a link to track your package with the Canadian carrier. All other inquiries should be directed to csr@mileskimball.com.
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Miles Kimball understands that returning an item needs to be as easy and convenient as possible. With that in mind we created our Quibble-Free Guarantee® just for you. Whether an item is too big, too small, too short, or too tall, simply exchange it for a new item, or return it for a refund. No questions, no hassles.
Before returning an item, please call Customer Service at 1-800-255-4590 from 6 a.m. to 1 a.m., Central time.
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